Opinie dot. stanowiska Customer Service Representative w firmie Teleperformance

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Customer Service Representative4 opinie

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Polska4 opinie

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3,3Płaca i benefity

3,3Kadra zarządzająca

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Very sales oriented atmosphere with micromanagement all day

Customer Service Specialist (były pracownik) - Warszawa, mazowieckie - 4 listopada 2019

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Had to be logged in 10 minutes prior to shift time. Had to take breaks and lunch within 2 minutes or corrective actions were handed out. Shift Supervisors micro-managed their employees by pressure/yelling/belittling.Co-workers had very poor attitudes due to the pressure of the position. Hardest part of the job was pleasing the supervisors.Most enjoyable part of the job was helping people enroll into a prescription drug plan through MediCare or enrolling them into a health care plan that met their needs.

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Big Company

Customer Service Representative (obecny pracownik) - Warszawa, mazowieckie - 4 listopada 2019

• Handle customer complaints and inquiries, billing questions and payment extensions/service request. Manage high volume workload within a deadline driven environment • Became tech assistant for new reps and particularly challenging calls as one of the company’s mentor/trainers of both new and established employees • Officially commended for enthusiasm, tenacity, intense customer focus and dependability in performance evaluations • Helped company attained the highest customer ratings earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

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Oficjalna odpowiedź od firmy Teleperformance

31 grudnia 2019

Thank you for sharing your positive feedback. It is our pleasure to provide you with an amazing experience. Have a nice day!

Good workplace

UK customer service specialist (obecny pracownik) - Warszawa, mazowieckie - 16 września 2016

Usually at work I am picking up calls and writing emails. I have good knowledge and I assist my co workers with their duties and tasks. I have learned how to be patience and I am capable of solving issues. I have great people around me and that is as huge asset.

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Productive and great workplace

Customer Service Agent Adidas's project (były pracownik) - Warsaw, Poland - 7 czerwca 2016

BPO Poland is an international company working with standard criteria. In addition to a good salary and the possibility of progress within the company, there are more profits as a sport card, pension and medical insurance. Every day at work, I have to call many customers and write them several emails. I have to stay go at least 4 to 5 minutes on the phone with a client and try to resolve his problem during that time. The work is not too hard, but monotonous. Despite the significant amount of work of each employee, we love helping each other. The atmosphere is friendly!

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