• Handle customer complaints and inquiries, billing questions and payment extensions/service request. Manage high volume workload within a deadline driven environment
• Became tech assistant for new reps and particularly challenging calls as one of the company’s mentor/trainers of both new and established employees
• Officially commended for enthusiasm, tenacity, intense customer focus and dependability in performance evaluations
• Helped company attained the highest customer ratings earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
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