Each day working there was always rewarding in not only the friendships I developed, but mainly being able to assist consumers with their questions. I often had goose bumps from helping people get the lights working on their artificial Christmas trees and to share the joy they have when a problem is solved.
My co-workers were always very friendly and management was always exceedingly helpful whenever I had any questions. When Management found out that I was a musician, they asked me to bring my guitar to work to play Christmas songs and to contribute to the fun atmosphere.
I had never worked in a call center before and I learned a lot about artificial Christmas trees; how to troubleshoot problems concerning trees and lights; how to process orders, how to look up existing (and not existing) orders; and how to empathize with consumers who are calling in and frustrated with their trees and their orders, and I learned how to de-escalate calls with angry consumers.
Sometimes there was free food (pizzas, full breakfasts, Christmas dinners, etc), and there were financial incentives for good performances and attendance.
The season seemed too short and it was a temporary job.