A typical day was for istance a 8 hours per day, during this time I was having a lunch break. I was picking up the telephone, cleaning the floor and the windows and helping to solve the problems which cutomers had. The hardest part of this job was the behaviour of some customers because sometimes the were angry or they want to buy something which was out of stock and they weren't able to wait. I learnt how to manage with stress and uncomfortable situation. I like this job because picking the telephone and talking with the customers was the pleasure.