Protocol, ploicies, and procedures literally change day by day. You do not know your job from 1 day to the next. The manager is narcissistic and uses manipulation to accomplish what works for HER NEEDS. Do NOT expect ANYTHING but minimum wage, and you will receive NO benefits. And, after a year, when you request an increase, you begin to be treated poorly and manager tries to make you think you aren't doing your job right. Then, she WILL find a reason to get rid of you. Unless, you are a weak person and implicitly allow her to bully you, then you can remain forever.
The only 'pro' to this job is if you work 3rd, you don't have to deal w/ constantly being told how to handle every, single call
No benefits, only pays Minimum wage, controlling and beligerant manager